Privacy Policy
Your Data, Your Control

1. Introduction

myClubHouse ("we," "us," "our," or "Company") operates the myClubHouse platform. This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information when you use our website and services.

By accessing and using myClubHouse, you accept the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using myClubHouse, including:

• Account Information: Name, email address, phone number, and organization/club name
• Member Data: Information about your club members including names, contact details, birthdates, photos, and emergency contacts
• Profile Information: Password, language preferences, timezone settings, and account preferences
• Communication Data: Messages, notifications, support tickets, and feedback you send us
• Payment Information: Billing address, subscription details, and payment method (processed securely through our payment provider)

Information Collected Automatically

When you use myClubHouse, we automatically collect:

• Device Information: Device type, browser type, IP address, and operating system
• Usage Data: Pages visited, time spent on pages, features used, and login/logout timestamps
• Location Information: General location based on IP address (not precise location)
• Analytics: Information about how you interact with our platform

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Measure advertising effectiveness

You can control cookie settings in your browser. Disabling cookies may affect platform functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Send service updates, security alerts, and administrative messages
• Respond to your inquiries and support requests
• Personalize your experience and deliver customized content
• Monitor and analyze platform usage and trends
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our agreements
• Send promotional content (with your consent)
• Create aggregated, de-identified analytics

4. Data Protection & Security

We implement industry-standard security measures to protect your data:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Password Security: Passwords are hashed and never stored in plain text
• Access Controls: Only authorized personnel can access personal information, and only when necessary
• Regular Security Audits: We conduct regular security assessments and updates
• Data Backup: Automated daily backups ensure data recovery capability
• Secure Facilities: Data is stored on secure, encrypted servers
• Admin Authentication: Admin accounts require strong authentication and have restricted access

Note: While we implement comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to protecting your data with reasonable safeguards.

5. Data Sharing & Third Parties

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

Permitted Data Sharing

We may share your information in the following limited circumstances:

• Service Providers: Vendors who provide hosting, payment processing, email, analytics, and customer support services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, or sale of assets (data would be transferred with appropriate protections)
• Fraud Prevention: To detect and prevent fraudulent activities and security threats
• Your Consent: With your explicit consent for specific purposes

Member Data Control

As an admin, you control member data within your organization. Members you add to your club have their information processed according to your instructions. We are the data processor, and you are the data controller for member information.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your data:

General Rights

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete information
• Right to Deletion: You can request deletion of your data (subject to legal retention requirements)
• Right to Data Portability: You can request your data in a portable format
• Right to Withdraw Consent: You can withdraw consent for data processing at any time
• Right to Opt-Out: You can opt out of marketing communications and non-essential cookies

GDPR Rights (EU/EEA Users)

If you are in the EU/EEA, you have additional rights under GDPR, including the right to lodge a complaint with your supervisory authority.

Exercising Your Rights

To exercise any of these rights, please contact us at support@fullstopforward.eu with your request. We will respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 90 days after deletion
• Member Data: Retained as long as your organization account is active
• Backup Data: Retained in automated daily backups for 30 days
• Logs & Analytics: Retained for up to 1 year for security and performance analysis
• Legal Data: Retained for the duration required by applicable law
• Marketing Data: Retained until you unsubscribe or withdraw consent

When information is no longer needed, we securely delete or anonymize it. Anonymized, aggregated data may be retained indefinitely for analytics and improvement purposes.

8. Children's Privacy

myClubHouse is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that a child has provided us with personal information, we will delete such information and terminate the child's account.

For EU users: GDPR requires parental consent for processing personal information of children under 16 (or lower age as specified by national law).

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws different from your home country. By using myClubHouse, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.

We implement appropriate safeguards, including standard contractual clauses and adequacy decisions, to ensure your data is protected during international transfers.

10. Cookies & Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for platform functionality (authentication, session management)
• Performance Cookies: Collect data about how users interact with our site
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track whether ads are effective (if applicable)

Managing Cookies

Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect platform functionality. You can adjust your cookie preferences in your browser settings or through our cookie consent interface.

11. Third-Party Links

myClubHouse may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to myClubHouse. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

12. Your Choices

Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any email or by adjusting your notification preferences in your account settings. We will continue to send you service-related and administrative communications.

Account Deletion

You can request account deletion at any time. Contact us at support@fullstopforward.eu. We will delete your account and associated personal data within 30 days, subject to legal retention obligations.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected
• Right to know whether your personal information is sold or disclosed
• Right to delete personal information collected
• Right to opt out of the sale or sharing of your personal information
• Right to non-discrimination for exercising your rights

To submit a request, email support@fullstopforward.eu.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where required, by providing additional notice (such as email notification).

Your continued use of myClubHouse after changes become effective constitutes your acceptance of the updated Privacy Policy.

Thank you for trusting myClubHouse with your data. We are committed to protecting your privacy and ensuring transparency in how we handle your information.